You can access the store as either a registered or unregistered user. To create an account, you must complete a form with basic personal information and set a secure password for which you are solely responsible.

When making a purchase we request additional information such as full name, contact phone and the recipient's shipping address to process your order correctly. By registering or buying, you confirm that all information provided is truthful and up to date.

All information collected will be used in accordance with this policy and only for purposes related to the operation of the platform, order management, customer service and improving our services.

User information will not be shared with third parties, except when necessary for:

• Fulfilling contractual obligations
• Complying with legal obligations
• When the user has given their explicit consent

Users have the right to access, rectify, delete or object to the processing of their personal data, in accordance with applicable law.

We also inform you that the platform may use cookies or similar technologies to improve browsing experience, analyze statistics and provide personalized content. By continuing to browse, the user accepts their use, without prejudice to managing preferences in the browser.

We reserve the right to update this privacy policy, which will be communicated on the platform.

At SANPRA HOLDINGS we take the privacy and protection of minors very seriously. Our platform is not directed to children under 16 years old, so we do not allow their registration nor knowingly collect personally identifiable information from that age group.

If we identify that we have collected information from a minor without verifiable parental or guardian consent, we will delete it immediately and take measures to prevent recurrence.

We use your personal data to validate and manage purchases, including order tracking and handling claims. We also analyze usage behavior to improve the quality of our products and services, always under strict confidentiality protocols and in accordance with applicable legislation.

We also use data to develop market studies and demographic analyses to optimize your user experience.

As a SANPRA HOLDINGS user, you have the right to access, rectify or limit the use of your personal data at any time, ensuring the accuracy of the information you provide us.

We are committed to protecting and responsibly managing your data, with adequate security measures that comply with current regulations, and to respond promptly to any request to update or exercise your rights.

Please note that providing truthful and complete information is essential: in exceptional cases, detecting inconsistencies could lead to temporary suspension of services or full disabling of your account.

SANPRA HOLDINGS does not sell or share your personal information with third parties for commercial purposes, except when strictly necessary to provide our services, and always under agreements that ensure confidentiality and protection of your data in accordance with applicable law.

We reserve the right to take legal action against anyone who unlawfully or fraudulently interferes with our systems or rights, always in accordance with applicable law.

You may choose not to provide certain personal data; however, this may limit your ability to fully use our site and services, including registering and making purchases, as well as taking advantage of all features we offer.

When you update your information, we may retain copies of previous data in our internal records in accordance with our retention policies and legal requirements.

We may also use derived or aggregated data based on your current or past personal information, always in anonymized form that does not allow direct identification.

We use essential and analytical cookies to ensure optimal operation of the online store, personalize your shopping experience and improve our services.

You can manage and configure your cookie preferences at any time through your browser settings or via the configuration panel available on our site. Note that disabling certain cookies may affect some site functionalities.