To access the services offered by SANPRA HOLDINGS, users must complete the registration process providing truthful, accurate and up-to-date information. Registered accounts are personal, unique and non-transferable and must be protected with a secure password. The user is solely responsible for activities carried out from their account.

Users agree to use the platform diligently, respectfully and in compliance with applicable law. The following activities are strictly prohibited, directly or indirectly:

Upon completion of a purchase, the customer will receive a confirmation email with the order details. Prices are expressed in United States dollars (USD).

It is the user's responsibility to keep their primary email address up to date and operational to receive notifications and communications related to their account. In case of errors in the registered email, SANPRA HOLDINGS will consider that the notification has been sent correctly.

We are committed to protecting our users' privacy and ensuring the secure and responsible processing of their personal data. All information collected will be used in accordance with this policy and only for purposes related to platform operation, order management, customer support and service improvement.

Data we may collect include, but are not limited to: name, email address, shipping address, phone number and browsing behavior on the site. We implement appropriate technical and organizational measures to prevent unauthorized access, loss, alteration or improper disclosure of personal information.

Users have the right to access, rectify, cancel or object to the processing of their personal data, in accordance with applicable law.

We also inform you that the platform may use cookies or similar technologies to improve browsing experience, analyze statistics and offer personalized content. By continuing to browse, the user accepts their use, without prejudice to the ability to manage preferences from their browser.

We reserve the right to update this privacy policy, which will be communicated in due course on the platform.

At SANPRA HOLDINGS we strive to provide accurate, up-to-date and complete information about the products available on the platform. However, the site may occasionally contain typographical errors, inaccuracies or omissions in descriptions, prices, availability or product specifications.

If a requested item is out of stock, SANPRA HOLDINGS may, subject to communication and the customer's consent, replace it at no additional cost with another product of equal or greater value, provided the replacement is considered reasonable (for example, larger presentations, updated packaging or included samples).

Likewise, the platform may limit the number of products available per user or per order, even after a purchase confirmation has been issued.

Therefore, users are advised to:

1. Always check the product's physical labels before consumption or use
2. Contact the manufacturer or supplier directly if you have specific questions, especially regarding allergies, medical conditions, dietary restrictions or other sensitive uses.

By using this platform, the user acknowledges and accepts that SANPRA HOLDINGS will not be liable for damages or losses resulting from the use of incorrect, incomplete or outdated information contained on the site when such information has been provided by third parties.

All content available on the SANPRA HOLDINGS website — including, but not limited to, text, graphics, logos, images, audio clips, video, data, music, software, application updates and other materials (collectively, the "Content") — is the exclusive property of SANPRA HOLDINGS, or its respective suppliers, distributors or licensors, and is protected by copyright, trademark, patent and other applicable intellectual property laws.

The compilation, organization and structure of such Content constitute a protected work and are the exclusive property of SANPRA HOLDINGS, in accordance with national and international law.

It is strictly prohibited:

1. Copy, reproduce, distribute, transmit, publicly communicate, modify or commercially exploit the Content, in whole or in part, without express written authorization.
2. Reverse engineer, decompile, disassemble or create derivative works based on those existing on the Site, its services or any part of the software.
3. Use automated tools such as scrapers, bots or crawlers or any automated method to extract mass data.
4. Bypass, alter or circumvent any technological protection measure or digital rights management (DRM) implemented by SANPRA HOLDINGS.
5. Link to the Site in a manner that suggests unauthorized association or affiliation.
6. Create or publish own databases that incorporate significant content from SANPRA HOLDINGS Services without prior consent.

SANPRA HOLDINGS reserves the right to take any measures it deems necessary if a user breaches these Terms, applicable law, or engages in conduct that negatively affects the Site's operation, third-party rights or the platform's reputation.

Such measures may include, depending on the severity of the case:

1. Formal electronic warning;
2. Temporary suspension of access to the Site or specific features;
3. Permanent cancellation of the user's account;
4. Annulment of orders placed through improper practices;
5. Notification to competent authorities, in case of suspected illegal activity;
6. Initiation of civil or criminal legal actions, including claims for damages, where appropriate.

In particular, the following conduct will be considered sanctionable:

1. Misuse of the account or identity impersonation;
2. Alteration or breach of security systems, technological protection measures or DRM;
3. Use of unauthorized automated techniques (scraping, bots, etc.);
4. Manipulation or falsification of orders, product data or payment systems;
5. Infringement of intellectual property rights or unauthorized use of the Content.

SANPRA HOLDINGS allows purchases from anywhere in the world with delivery service in Panama. Our store is available 24 hours a day, year-round. To ensure a safe shopping experience, we accept payments from any international, traditional or alternative payment method. We ensure confidentiality and security in all online transactions. See Payment Methods.

If you are not completely satisfied with the purchase of items sold or had any issue with any of the products included in your purchase within the services offered by SANPRA HOLDINGS, you should refer to the Returns Policy on the SANPRA HOLDINGS website.

SANPRA HOLDINGS Customer Service is available Monday through Saturday, from 8:00am to 5:00pm (Eastern Time), through the official channels:

1. Live chat on our website: www.sanpraholdings.com
2. Email: info@sanpraholdings.com

Outside these hours, users may leave messages or requests through any of the mentioned channels, and their inquiries will be addressed as soon as possible during the next business hours.

SANPRA HOLDINGS appreciates your feedback, suggestions and inquiries, and is committed to providing timely, courteous and effective assistance to its users.

In case of disagreements related to your purchase (discrepancies, delivery errors or other reasonable grounds), the customer must submit their claim within 72 natural hours following the delivery date. This deadline applies exclusively to products that do not have specific warranties on our platform.

It is the recipient's responsibility to check the condition and contents of the order at the time of delivery and report any anomalies within the established deadline.

To file a claim, the customer must contact SANPRA HOLDINGS through the official support channels:

1. Email: soporte@sanpraholdings.com
2. Support phone: [55555555]

Once the claim is received, SANPRA HOLDINGS will notify the customer about the status and progress of the case via the email associated with their account. Resolution time will depend on the nature and complexity of the reported incident.

Possible solutions may include:

1. Replacement of the product;
2. Refund according to the original payment method;
3. In exceptional cases, a reasoned determination that no action is warranted.

Promotions and offers published by SANPRA HOLDINGS — including, but not limited to: special discounts, gifts with purchase, promotional codes and flash sales — will be subject to specific terms and conditions, which will be expressly detailed in each campaign's description.

The customer acknowledges and agrees that:

1. All promotions are limited to available stock;
2. SANPRA HOLDINGS reserves the right to modify or cancel any promotion at any time and without prior notice, with the terms in force at the time of purchase applying;
3. Certain offers may be subject to specific restrictions (by product, customer, geographic region, payment method or others), as indicated in each case.

SANPRA HOLDINGS may occasionally send promotional messages via email, site or app notifications containing personalized offers, announcements and exclusive benefits for registered users. By using the platform, the customer consents to receiving such communications, unless they exercise their right to opt out in their account settings or in the received message.

You agree to defend, indemnify and hold harmless SANPRA HOLDINGS's employees, affiliates, officers, agents, sellers, suppliers and representatives against any claim, loss, demand, damage, cost or expense arising from:

1. Your use of the website or its services;
2. Your breach of these Terms and Conditions;
3. Violation of any third-party rights, including intellectual property, privacy or data protection rights;
4. Unauthorized use of your account, access credentials or any activity carried out from your profile by third parties under your control.

SANPRA HOLDINGS provides the website, its services, content and features "as is" and "as available", without warranties of any kind, express or implied, except those expressly stated regarding specific products. Consequently, you use this site at your own risk.

SANPRA HOLDINGS does not warrant that:

1. the site will operate uninterruptedly, securely or error-free;
2. results obtained from using the site will be accurate or reliable;
3. the site's content will be free of viruses or other harmful components;
4. any defect will be corrected immediately.

You assume all responsibility for your use of the site and for any damage to your devices, data loss or other consequences arising from access, browsing or use of SANPRA HOLDINGS services.

No information or recommendation, whether verbal or written, that you receive from SANPRA HOLDINGS or its representatives will constitute any warranty other than those expressly provided herein.

SANPRA HOLDINGS reserves the right to suspend or terminate immediately and without prior notice any user's access to the website and its services if, in its sole discretion, it determines that such user has committed a breach of these Terms, these Terms and Conditions, complementary policies or applicable laws, whether intentionally or through negligence.

Measures that SANPRA HOLDINGS may adopt include, among others:

1. Deletion, in whole or in part, of content stored on our servers;
2. Issuance of formal warnings;
3. Temporary suspension or permanent blocking of your user account, IP address or associated devices;
4. Initiation of legal actions (civil and/or criminal) for compensation of damages;
5. Report the case to competent authorities, especially in cases of fraud, piracy, copyright infringement, identity theft or other conduct classified as criminal.

These Terms and Conditions (T&C) are governed by and construed in accordance with the laws of the Republic of Korea, without prejudice to mandatory rules applicable in the consumer's country of residence, where appropriate.

This document constitutes the entire agreement between you and SANPRA HOLDINGS, and supersedes any prior understanding, communication or agreement, whether oral or written, related to the use of the website and the services offered. You may not assign or transfer these T&C, or any of your rights or obligations, without the prior written consent of SANPRA HOLDINGS.

In accordance with PIPA, you have the right to access, rectify or delete your personal data, as well as to withdraw consent at any time. SANPRA HOLDINGS has implemented appropriate technical and organizational security measures to protect such information and will notify any security breach as required by Korean law.

Additionally, under the Electronic Commerce Act, SANPRA HOLDINGS guarantees:

1. Provision of clear, truthful and accessible information about prices, payment conditions and cancellation policies before completing any purchase;
2. Authenticity and transparency in its advertising and promotional communications;
3. An effective procedure for filing and resolving consumer claims.

If any dispute, conflict or claim arises relating to the use of the website, the services offered by SANPRA HOLDINGS or these Terms and Conditions, both parties agree to attempt to resolve the dispute amicably, through direct negotiation or, if necessary, through a voluntary and confidential mediation process.

If no solution is reached within a reasonable period (not exceeding thirty (30) calendar days from the start of the dispute), either party may submit the dispute to the competent courts of the Republic of Korea, expressly waiving any other jurisdiction that may correspond by reason of their present or future domicile.

SANPRA HOLDINGS reserves the right, at its sole discretion, to resort to an alternative online dispute resolution mechanism (Online Dispute Resolution -- ODR), in accordance with the provisions in force in the applicable jurisdiction.