Frequently Asked Questions - SANPRA HOLDINGS

Frequently Asked Questions

Find answers to the most common queries about our services

Who can buy at SANPRA HOLDINGS?

Any citizen of legal age in full use of their legal capacities, outside or inside the territory of operations anywhere in the world and who possesses the payment methods available on the SANPRA HOLDINGS platform.

What are the payment methods on the platform?

Payments can be made with credit, debit, prepaid, and virtual cards, in addition to alternative payment methods. The price of products is presented in US dollars (USD).

Is there a purchase limit?

No, you can acquire the quantity of products you need and require for your purchase.

In which areas do you make deliveries?

We make shipments to the entire national territory.

In what time and where will my purchase be delivered?

We deliver to the address you indicate in the order. The delivery time is 24 to 48 hours from the moment the order is placed.

Can I change the delivery address after making the purchase?

Yes, you can change the delivery address as long as the order has not been dispatched. To do so, you must contact our customer service team.

What happens if I am not at the delivery address?

If you are not at the delivery address, the carrier will contact you to coordinate a new delivery attempt. If after several attempts it is not possible to deliver the order, it will be returned to our warehouse and you will be contacted to reschedule the delivery.

Can another person receive my order?

Yes, as long as you provide us with prior authorization and the person receiving has their identification to sign the delivery receipt.

What should I do if the product arrives damaged or incorrect?

If the product arrives damaged or incorrect, you must contact our customer service within 48 hours of receiving the order. We will request photographs and details of the incident to proceed with the corresponding solution (replacement or refund).

How can I track my order?

Once your order is dispatched, you will receive a tracking number via email that will allow you to monitor the status of your shipment in real time.

Do you offer technical support for appliances?

Yes, all our appliances include manufacturer's warranty and technical support. In case of any inconvenience, you can contact our customer service to manage the corresponding assistance.

What is your return policy?

We have a 72-hour return policy for most products from the delivery date. Some specific products like perishables have a 48-hour return period. Please check our Returns and Refunds section for more details.

How can I contact customer service?

You can contact us through our email soporte@sanpraholdings.com, our phone number [5555555555], or through the online chat available on our website.