You can access the store as both a registered user and an unregistered user. To create an account, you must complete a form with basic personal information and establish a secure password, for which you are solely responsible.

When making a purchase, we request additional data such as first and last name, contact phone number, recipient's shipping address (the person receiving) to process your order correctly. By registering or purchasing, you confirm that all information provided is truthful and up to date.

All collected information will be used in accordance with this policy and solely for purposes related to the operation of the platform, the management of purchases and sales, customer service, and the improvement of our services.

User information will not be shared with third parties, unless necessary for:

• Fulfillment of contractual obligations;
• Compliance with legal obligations;
• or the user has given their express consent.

Users have the right to access, rectify, cancel, or oppose the processing of their personal data, in accordance with applicable regulations.

At SANPRA HOLDINGS we take the privacy and protection of minors very seriously. Our platform is not directed at children under 16 years of age, so we do not allow their registration nor do we consciously collect personally identifiable information from individuals in that age group.

If we identify that we have collected information from a minor without the verifiable consent of their parents or legal guardians, we will proceed to delete it immediately and take corresponding measures to prevent it from happening again.

We use your personal data to validate and manage your purchases, including order tracking and handling claims. Additionally, we analyze usage behavior to improve the quality of our products and services, always under strict confidentiality protocols and in accordance with applicable legislation.

We also use the data to develop market studies and demographic analyses in order to optimize your experience as a user.

As a user of SANPRA HOLDINGS, you have the right to access, rectify, or limit the use of your personal data at any time, thus guaranteeing the accuracy of the information you provide us.

We are committed to protecting and responsibly managing your data, with appropriate security measures that comply with current regulations and to promptly respond to any request for update or exercise of your rights.

Remember that providing truthful and complete information is essential: in exceptional cases, detecting inconsistencies could result in the temporary suspension of services or total deactivation of your account.

SANPRA HOLDINGS does not sell or share your personal information with third parties for commercial purposes, except when strictly necessary for the provision of our services, and always under agreements that ensure the confidentiality and protection of your data in accordance with current legislation.

We reserve the right to take legal action against any person who fraudulently or illegally interferes with our systems or rights, always in conformity with applicable legislation.

You can choose not to provide certain personal data; however, this could limit your ability to fully use our site and services, including registration and making purchases, as well as taking advantage of all the functionalities we provide.

When you update your information, we may retain copies of previous data in our internal files, in accordance with our retention policies and legal requirements.

Likewise, we may use derived or aggregated data based on your current or previous personal information, always in an anonymized form that does not allow your direct identification.

We use essential and analytical cookies to guarantee the optimal functioning of the online store, personalize your shopping experience, and improve our services.

You can manage and configure your cookie preferences at any time through your browser options or via the configuration panel available on our site.